Shipping & Returns

All orders are processed within 1–3 business days after payment confirmation. You will receive a tracking number by email once your order has shipped.

Delivery times are estimates and may vary due to customs, carrier delays, or high demand periods (holidays, sales). HORLUXE cannot be held responsible for delays beyond our control.

Please note: international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

In accordance with EU consumer law, you have the right to return your order within 14 days of receiving it, without providing any reason.

• Items must be returned in their original, unused condition with all original packaging
• Return shipping costs are borne by the customer
• Items showing signs of wear, damage, or missing packaging cannot be accepted
• Personalized or special-order items are non-returnable

To initiate a return, contact us at contact@horluxe.com with your order number and reason for return. We will provide return instructions within 48 hours.

Once we receive and inspect your return, we will process your refund within 14 days to the original payment method. You will receive a confirmation email when the refund has been issued.

• Original shipping costs are non-refundable
• Refunds are issued to the original payment method only
• If the item was defective or incorrectly sent, return shipping will be fully reimbursed

All HORLUXE timepieces are covered by the legal guarantee of conformity for a period of 24 months from the date of delivery, as required by French and European law (Article L217-4 of the French Consumer Code).

This guarantee covers manufacturing defects and non-conformity with the product description. It does not cover damage resulting from misuse, accidents, or normal wear and tear.

To make a warranty claim, contact us at contact@horluxe.com with your order number and a description of the defect.